Last updated: August 12, 2026
Effective date: August 12, 2026
KIWISKS NZ LIMITED (NZBN 9429052142369, Company No. 9252254), trading as LY Traders AI Lab ("LY Bots," "we," "us," or "our"), operates the website bots.lytraders.com (the "Site") and provides MetaTrader 5 Expert Advisor software products (the "Products").
Contact:
Email: support@lytraders.com
Website: https://bots.lytraders.com
Mailing address: 1 Sandwick Drive, Weymouth, Auckland 2103, New Zealand
We collect only the minimum information necessary to deliver our Products and provide customer support.
| Data | Purpose | Required? |
|---|---|---|
| Email address | Product delivery, licence key issuance, support communication | Yes |
| Full name | Licence registration, customer identification | Yes |
| MetaTrader 5 account number | Licence generation and activation | Yes |
| Payment details | Processed entirely by Stripe — we never see or store your full card number or CVC | Yes (via Stripe) |
| Support inquiries | To respond to your questions and technical issues | Only if you contact us |
| Data | Purpose |
|---|---|
| Purchase date, product purchased, transaction ID | Order records, licence management |
| Browser type, device type, pages visited (via Framer Analytics) | Site performance and improvement |
We do not collect, store, or process:
Our Expert Advisors run entirely on your local MetaTrader 5 installation. They do not send trade data, account information, or usage statistics to any external server.
| Use | Legal Basis |
|---|---|
| Deliver purchased Products to your email | Contract fulfilment |
| Issue and manage your licence key | Contract fulfilment |
| Respond to your support inquiries | Legitimate interest / Contract fulfilment |
| Send important product updates (e.g., v2 release, critical bug fixes) | Legitimate interest |
| Comply with legal obligations (e.g., tax records, fraud prevention) | Legal obligation |
| Improve our Site and Products based on aggregated, anonymised data | Legitimate interest |
We will never:
We use the following third-party services to operate our business:
| Service | Purpose | What They Process | Privacy Policy |
|---|---|---|---|
| Stripe | Payment processing | Credit card details, billing address, transaction data | stripe.com/privacy |
| Zoho Mail | Customer support email | Email contents, your email address | zoho.com/privacy |
| Framer | Website hosting and analytics | Browser type, page views | framer.com/legal/privacy |
| Namecheap | Domain registration and DNS | Domain ownership details | namecheap.com/legal |
Stripe processes your payment information directly. We do not have access to your full credit card number or CVC at any point during or after the transaction.
| Data Type | Storage Location | Retention Period |
|---|---|---|
| Customer name and email | Zoho Mail, local records | Duration of product licence + 7 years (tax compliance) |
| Purchase records (transaction ID, product, date) | Stripe dashboard, local records | 7 years (tax compliance) |
| Support email history | Zoho Mail | 3 years from last correspondence |
| Website analytics | Framer Analytics | 14 months (Framer default) |
We store data using industry-standard security practices. However, no method of electronic storage is 100% secure. We cannot guarantee absolute security.
Depending on your location, you have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Request that we correct inaccurate or incomplete data |
| Deletion | Request that we delete your personal data (subject to legal retention requirements, e.g., tax records) |
To exercise any of these rights, email us at support@lytraders.com. As a small team, we handle rights requests carefully and in line with applicable laws. We aim to respond within 30 days. There is no charge for these requests.
To request deletion of your personal data, email support@lytraders.com with the subject line "Data Deletion Request." Please include the email address associated with your purchase so we can verify your identity. We may retain certain records where required by law, such as tax records.
Your data may be transferred to and processed in countries outside your country of residence (including the United States, where Stripe, Framer, and Zoho operate infrastructure). Where required by applicable law, we take reasonable steps to ensure overseas recipients provide safeguards comparable to those required under New Zealand privacy law.
Our Products and Site are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Continued use of our Products after changes take effect constitutes acceptance of the updated policy.
This Privacy Policy is governed by the laws of New Zealand. Any disputes arising from this policy shall be subject to the jurisdiction of New Zealand courts.
For questions about this Privacy Policy or to exercise your data rights:
Email: support@lytraders.com
Response time: Within 2 business days
KIWISKS NZ LIMITED (trading as LY Traders AI Lab)
Company No. 9252254 | NZBN 9429052142369
Mailing address: 1 Sandwick Drive, Weymouth, Auckland 2103, New Zealand